02. Is the sizing of your garments accurate?
03. Can I personalize my T-shirt from the "Nicknames" collection?
04. I saw something that I like but it’s not quite it. Can you adjust the design for me?
05. What payment methods do you accept?
06. What currency do I pay in?
07. Do you ship to my country?
08. How much do I pay for shipping?
09. Can I track my order?
10. When do I receive my order?
11. Do I have to pay international taxes and duties?
12. Can you send my delivery quoted in custom purposes as a gift?
13. I did not receive an order confirmation.
14. My order is missing.
15. Some pieces are missing from my order.
16. What is your returns policy?
17. How should I take care of my new awesome garment from Tamed Winds?
18. Can I use Tamed Winds images or photos?
19. Gift Cards terms & conditions
Personalize it by entering the desired year manually in the box provided on the product page.
We accept two payment methods:
PayPal – an online payments system which helps you to shop with peace of mind.
Major credit cards: Visa, MasterCard, JCB, American Express, Diners Club, and Discover. Payments are made via the global online payment processing service 2Checkout.com, which has PCI Level 1 Compliance - the highest level in the industry at the moment.
At the checkout, while the content of your cart might be displayed in your local currency, you will checkout using EUR at the most current and up to date exchange rate based on your bank or card processor exchange rate, and all orders will be processed in EUR.
Standard shipping costs for smaller orders are the following (all costs in EUR):
|Shipping zone||Shipping method||Price in EUR|
|Rest of the world||Standard Shipping||€6,49|
Please note that all our products are designed and manufactured with utmost care after your order is placed, and we put quality before speed!
We are not able to accept returns under any circumstance other than the fault of our own (i.e. if the wrong item was shipped to you, or the item arrives damaged or defective.)
If the item is faulty, Returns or Exchanges are accepted within 14 days after you receive it. If 14 days have gone by since you have received your item, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. Items washed or worn, marked with perfume or other scents, soiled with make-up or deodorant marks will not be accepted. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase for identification reasons.
For more on returns and refunds please check our Shipping section and drop us a line at Contact Us, or use our LIVE CHAT at the bottom right side of the screen, we will be happy to help you!
- Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors.
- Use non-chlorine bleach, only when necessary.
- No fabric softeners.
- Tumble dry low or hang-dry for longest life.
- Cool iron inside-out if necessary.
- Do not iron decoration.
- Do not dry clean.
Please note that local Gift Card terms & conditions in accordance with the laws of Lithuania apply to Gift Cards sold by Tamed Winds. Please read them carefully before making a purchase.
The Gift Card can be used to pay for items at the TamedWinds.com store by submitting the code provided on the Gift Card at the checkout before paying.
The Gift Card is valid for 12 (twelve) months from the date of purchase, therefore, please inform your beloved ones about that date. Expired Gift Cards cannot be used or refunded.
The Gift Card is multi-use, which means it can be used more than once:
- In case the price of the item purchased exceeds the amount on the Gift Card – the buyer pays the difference during the checkout process.
- In case the price of the item purchased is lower than the amount on the Gift Card – the remaining balance can be used by the cardholder multiple times until the balance on the Gift Card is 0.00 EUR or the Gift Card expires.
The Gift Card cannot be refunded, exchanged for money, or returned.
We do not replace or give a refund for lost Gift Cards.
If the Gift Card is found, please return it to firstname.lastname@example.org.
Products bought with the Gift Card are subject to the same exchange and return policy as any other product sold. In this case, if the buyer returns a product acquired with a Gift Card, the refund will be in the form of another Gift Card in the value of returned item excluding shipping price. If this has expired at the time of the return, the price of the product will be refunded according to the preference of the cardholder.
Our Gift Cards are issued in EUR and all orders are processed in EUR, too. The exact amount used with a Gift Card in your local currency will be recalculated by your bank or card processor at their exchange rate during the checkout process. We are not responsible for your bank's exchange rates.
* Please note that our Gift Cards are electronic, therefore, the value of the Gift Card is not taken into account when free shipping above 50 EUR is calculated:
- Example No. 1: you purchase one t-shirt for 30 EUR and one Gift Card for 25 EUR, total order is 55 EUR, and the order IS NOT eligible for free shipping.
- Example No. 2: you purchase one t-shirt for 30 EUR and one drawstring bag for 25 EUR, total order is 55 EUR, and the order it IS eligible for free shipping.