Shipping, Returns and Refunds

 

SHIPPING

Please note that all our products are designed and manufactured with utmost care after your order is placed, and we put quality before speed.

We take about 2-7 business days to create our products. We are shipping Worldwide. The average delivery time is 5-10 business days after fulfillment, depending on location. Therefore please expect your items to be delivered within 7-17 business days (2-7 for fulfillment + 5-10 for delivery).

Shipping costs are not included in the product purchase price and will be calculated automatically when you proceed with your order.

Here are the rates for shipping zones:

Shipping zone Shipping method Price in EUR
Europe Standard Shipping €3,49
Australia Standard Shipping €4,99
Canada Standard Shipping €4,99
USA Standard Shipping €3,99
Rest of the world Standard Shipping €5,49

Guess what? Shipping is FREE to all orders over 50 EUR!



CUSTOMS & IMPORT TAXES

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.


ORDERS LOST IN MAIL

For packages lost in transit, all claims must be submitted no later than 28 days after the estimated delivery date. But no worries! We'll cover the costs of manufacturing and shipping a replacement order for you.

In case you believe your order was lost in the mail, first of all, we advise you to get in touch with your local post office before placing a claim. If they can’t help you, please contact us at contact@tamedwinds.com to inform us and confirm that the shipping address was correct.

Please keep in mind two important things:

  • If tracking information states an order was delivered to you, we won't take responsibility and reship that order.
  • We cannot replace your order if the shipping method selected does not include tracking.

 

RETURNS

As all our goods are made to order, and each product is manufactured especially for you after the order is being placed based on your personal choices, we do not accept any size, color, or product exchanges. Please be sure to read all item descriptions and sizing thoroughly and do not hesitate to contact us when in doubt.

We are not able to accept returns under any circumstance other than the fault of our own (i.e. if the wrong item was shipped to you, or the item arrives damaged or defective.)

If the item is faulty, Returns or Exchanges are accepted within 14 days after you receive it. If 14 days have gone by since you have received your item, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. Items washed or worn, marked with perfume or other scents, soiled with make-up or deodorant marks will not be accepted. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Once again, please note there are certain situations where returns cannot be offered:

  • Any item not in its original condition, worn, washed, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 14 days after you have received it.
  • A personalized item with no manufacturing error or product defect.

Please contact us at contact@tamedwinds.com before returning any products.

The buyer himself is in charge of shipping the return parcel to the address indicated on the package.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

You should consider using a trackable shipping service or purchasing shipping insurance for expensive items. We don’t guarantee that we will receive your returned item.

Returns send using non-trackable shipping method are considered to be lost in the mail when the following time has passed after you have shipped them, and we are not obliged to refund or exchange them:

  • Europe: 2 weeks
  • North America: 3 weeks
  • Canada: 4 weeks
  • Australia, New Zealand and Oceania: 4 weeks
  • Asia Pacific: 4 weeks
  • Latin America and the Caribbean: 6 weeks
  • North Africa and the Middle East: 6 weeks



REFUNDS 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

Late or missing refunds 

If you haven’t received a refund yet, first please check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at contact@tamedwinds.com

Sale items 

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Personalized items 

Personalized items cannot be accepted for refund or return unless there is a manufacturing error or product defect.

Exchanges 

We only replace items if they are defective or damaged.

Return Address

The buyer himself is in charge of shipping the return parcel to the address indicated on the package.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

 

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